WonderFortune International (Hong Kong) Limited has once again made a significant move in the continuous process of launching innovative products and optimizing technologies. It has comprehensively upgraded its service support system, aiming to provide a more attentive and efficient service experience for global customers.

With the continuous expansion of the company's cross-border server business, the needs of customers for services are becoming increasingly diverse and refined. In this upgrade, WonderFortune International has integrated resources in many aspects. Firstly, it has further strengthened the professional capabilities of the after-sales service team. In addition to the original 24/7 online technical support, team members have all received the latest server technology training, covering areas such as troubleshooting of new hardware failures, solving complex network architecture problems, and emergency handling of data security protection, ensuring that accurate and effective solutions can be provided to customers in the first place.

For customers with customized server solutions, WonderFortune International has specially set up one-to-one exclusive service consultants. From the initial stage of the project, the exclusive consultants are deeply involved, communicate closely with customers, deeply understand the details of business needs, and assist the professional team in formulating the most suitable server configuration plan. During the project implementation process, the exclusive consultants follow up the whole process, timely feedback the project progress, coordinate various resources, and ensure the smooth progress of the project. After the project is delivered, the exclusive consultants regularly visit customers, collect usage feedback, and continuously optimize the service.

In terms of service channels, WonderFortune International has added an online intelligent customer service system. This system uses advanced artificial intelligence algorithms to quickly understand the intentions of customer consultations and automatically answer common questions. For complex issues, the intelligent customer service will quickly transfer to the manual customer service, achieving seamless docking and greatly improving the response speed of customer consultations. At the same time, the company has also optimized the service section of the official website, integrating product manuals, technical documents, frequently asked questions and other materials, making it convenient for customers to query at any time.

In addition, WonderFortune International also provides regular technical lectures and training courses for customers. The content includes server performance optimization techniques, network security protection knowledge, emerging technology applications, etc., helping customers better master and utilize server resources and improve business operation efficiency.